Terms of Service

Here are the things you need to know:

Booking fees: 
To secure your order you will be asked to pay 20% of your booking total. Once we have this, your hire items are booked. 
NB: Unfortunately this fee is not refundable upon cancellations (this is to cover our time and loss of business).

Final payment: 
The balance of your booking is to be paid 1 week prior to the date you have booked the items for. Don’t worry, we will send you a reminder - we know that the last few weeks before your big day get very busy!

Courier delivery:
We are more than happy to courier your items to you, we just ask that you make sure that you provide us with a safe address and ensure someone is available to sign for the items. If you want to send your items back to us by courier we can arrange that too. Just let us know.

We take a bond of $40-$100 (depending on the items hired. We will return this to you via a bank transfer as soon as you return your hired items.

Auckland Wedding Hire’s T’s & C’s:
All hired items are to be returned within 5 days of the wedding unless otherwise arranged (please ask if you need them for longer, and we will do our best to accommodate your request).

Late, unreturned or damaged items will incur an additional charge or replacement fee. Full replacement or repair costs will be charged for damage to, or loss, of any hired items or packaging. All hire items become the responsibility of the hirer, during the hire period.