Frequently Asked Questions

Q. What is your standard hire period?

We allow 5 days - the fee is the same for 1 day or 5 days.
 

Q. Do You have a show room?

Since we are a boutique operation we have an a small home-based studio, not a show room. If you are interested in viewing decor in person let us know and we can arrange this at your convenience.
 

Q. What if I need the hired items for longer?

That is no problem; we are very accommodating to our clients. Let us know how long you need the items for and there will only be a small additional charge.
 

Q. When do I need to return my hired items?

Please return items to 142 Stapleford Cres, Browns Bay, either within the 5 day period or by the end of the 5 day period.
 

Q. Where do I collect my items from?

You can collect from 142 Stapleford Cres, Browns Bay, by appointment.
 

Q. How soon should I book my items?

Early booking and payment of your deposit will guarantee that you get the items you need. We advise that you book as soon as you can.
 

Q. Do you Deliver?

Yes, we can arrange a courier to deliver your items to you. Please enquire for cost. There are certain items we do not courier or freight because they may break - especially selected glassware.  All courier and freight costs and any damages, loss or breakages will be met by you.
 

Q. Do you just service Auckland?

We mostly service the greater Auckland area, but would be happy to look into courier costs for sending certain items to areas within the North Island. Unfortunately at this stage we can’t send items to the South Island.
 

Q. Can I make changes to my booking?

Yes, items can be added and removed up to 14 days before your booking collection date. You may incur an extra administration fee if you make changes in the last week prior to collection as we may have already packed them ready for you.
 

Q, Do I need to clean the items before I return them?

Vase, candles and decor items simply need to be returned empty and in a tidy fashion with any flowers or contents removed. We do ask that you please return items in the packaging we have supplied.
 

Q. What if I break or lose an item?

It happens and it is no stress, that is why we charge a small bond, to cover the cost of replacements if necessary
 

Q. Do candles come with the candle holders?

Yes, you will receive an 8hr burn candle for each holder or an LED light -24hr of light (to be returned to Auckland Wedding Hire).
 

Q. Is a deposit required?

Our standard deposit is 20%. This will be shown on your quote. Once we receive this deposit your booking is confirmed.
 

Q. How can I pay?

We ask that you make a direct payment into our bank account. Our details are on your invoice. Unfortunately at this stage we do not have the facility to take Eftpos or Credit Card.
 

Q. When does the final payment need to be made?

The final payment of any outstanding balance is required 1 week prior to your collection date; we will be in touch to remind you.
 

Q. Can I take some of the items I am interested in to my venue for a mockup?

Yes, we are very flexible and would be happy for you to do this. There may be a fee for this, depending on how much you need and for how long. This will cover our time packing the items for you and cleaning them.
 

Q. Can you supply flowers for me?

We supply DIY flower packages to work with your wedding palette. If you require more detailed arrangements we work with one of Auckland's top floral stylists, Blossom Wedding Flowers.