Terms of Service

Here are the things you need to know:

Booking fees: 
To secure your order you will be asked to pay 20% of your booking total. Once we have this, your hire items are booked. 
NB: Unfortunately this fee is not refundable upon cancellations (this is to cover our time and loss of business).

Final payment: 
The balance of your booking is to be paid 1 week prior to the date you have booked the items for. Don’t worry, we will send you a reminder - we know that the last few weeks before your big day get very busy!

Courier delivery:
We are more than happy to courier your items to you, we just ask that you make sure that you provide us with a safe address and ensure someone is available to sign for the items. If you want to send your items back to us by courier we can arrange that too. Just let us know.

Bonds: 
We take a bond of $40-$100 (depending on the items hired. We will return this to you via a bank transfer as soon as you return your hired items.

Auckland Wedding Hire’s T’s & C’s:
All hired items are to be returned within 5 days of the wedding unless otherwise arranged (please ask if you need them for longer, and we will do our best to accommodate your request).

Late, unreturned or damaged items will incur an additional charge or replacement fee. Full replacement or repair costs will be charged for damage to, or loss, of any hired items or packaging. All hire items become the responsibility of the hirer, during the hire period. 

Auckland Event Hire Terms and Conditions:

First in first served:

Our unique one off items book quickly, please inform us of your intent to book and secure your items ASAP after receiving your initial invoice. First to make a deposit is first to secure the booking.

Make a 20% Deposit to secure this order:

Payment information: Kiwi Bank, Auckland Event Hire 38-9010-0047786-05

The balance of your booking is to be paid 1 week prior to the date you have booked the items for (2 weeks prior if your order includes flowers, tables and chairs).

Collect:

By appointment only from our home studio at 142 Stapleford Cres, Browns Bay, the studio is down the drive on the lower floor.

Please let us know when you would like to collect and your ETA on the day so we can have your items ready for you when you arrive.

Return:

Hired items (including all packaging) are to be returned within 5 days (the following Monday) unless otherwise arranged.

Bond:

We take a bond on all hire orders, this will be returned to you on return of the items in their original condition (including all packaging). Late, un-returned or damaged items and packaging will incur an additional charge or replacement/repair fee. Bonds are returned automatically to your NZ bank account from which we receive payment. Refunds to credit cards or overseas bank accounts are not possible.

Damage and Loss:

All hire items become the responsibility of the Hirer, during the hire period. Any loss or damage will be subtracted from the bond and additional replacement or repair charges will be invoiced to the client.

Cleaning:

All items must be returned empty and tidy, but not clean, in original packaging as provided to the Hirer. Chalkboards do not need to be cleaned. Candles that are melted into the base of holders may require additional cleaning costs.

Packaging:

Unreturned boxes are charged for at $3.00 per box. This will be automatically subtracted from your bond and the balance will be returned to your bank account the following week after your return.

Cancellations:

The 20% booking fee is not refundable upon cancellations. Balance payments are non refundable however may be transferred to other available hire items if outside of 1 week prior to your hire date.

Credit Card Payments:

Payments by credit card will have an additional transaction fee of 4% added to the total.

Item Condition:

We pride ourselves on hiring unique quality decor. As hire items often vintage and hired regularly they will supplied in good clean 'as used' condition. All Equipment is carefully checked when packed. It is the Hirer's responsibility to check the equipment upon receipt and notify the Owner of any discrepancies and/or damages between the equipment supplied and the equipment ordered. Complaints made after the return or pickup of equipment will not be considered.

Furniture and Games:

Furniture including chairs, tables arches, games must not be exposed to rain and care must be taken in high winds to ensure no damage occurs.

Cross Back Chairs and Kauri Tables:

These items are 3 day hire only. A 20% deposit required. Balance to be paid 2 weeks prior to hire date. Deposits are non-transferable to other hire items.

*Payment of booking fees and deposits is deemed acceptance of these Terms and Conditions*